FAQ – Frequently Asked Questions

Yes! Our catalog includes accessories specifically designed for dogs and cats: toys, beds, carriers, feeding accessories, and grooming products.

Absolutely. All our products are carefully selected and meet current safety standards for pets.

Each product page contains a detailed size guide. If in doubt, please feel free to contact us via our chat or by email.

Orders are usually shipped within 1 to 3 business days. Delivery then takes 5 to 12 business days depending on your location.

Yes, we deliver throughout the European Union. Shipping costs and delivery times may vary depending on the destination country.

As soon as your order is shipped, you will receive an email with a tracking number to follow your package in real-time.

Yes, you have 14 days after receipt to return an item to us in its original condition. Please contact us first by email to initiate the process.

The refund is processed within 5 to 10 business days after receipt and verification of the return, using the same payment method used for the purchase.

We accept credit cards (Visa, Mastercard, American Express), as well as Shop Pay for fast and secure payment.

Yes, all transactions are secured via Shopify Payments and SSL encrypted. Your banking data is never stored on our site.

You can reach us via online chat on our website or by email. We usually respond within 24 to 48 hours (business days).