Return and Refund Policy

Return and Refund Policy

1. Right of Withdrawal (14 days)

In accordance with European distance selling legislation, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to provide reasons or pay penalties.

2. Return Conditions

To be accepted, your return must meet the following conditions:

  • The product must be in its original packaging
  • The product must not have been used, assembled or put together
  • All accessories, manuals and components must be present
  • The product must show no signs of wear or damage

3. Return Procedure

Step 1: Contact us at [your email] stating your order number and the product(s) concerned

Step 2: We will send you return instructions and the return address

Step 3: Return the product in its original packaging, well protected

Step 4: Keep your proof of shipment until a refund is issued

4. Return Costs

Standard return: Return costs are at your expense

Defective product or error on our part: We cover the return costs

Tip: We recommend using a tracked and insured delivery service for valuable products.

5. Refund Period

Once your return is received and verified:

  • We will process the refund within a maximum of 14 days
  • The refund will be issued using the same payment method used for the purchase
  • You will receive an email confirmation of the refund

6. Products Excluded from the Right of Withdrawal

Certain products cannot be returned:

  • Personalized or custom-made products
  • Unsealed products that cannot be returned for hygiene reasons
  • Final sale products (if specified)

7. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately with supporting photos
  • We will offer an exchange or a full refund
  • Return costs will be at our expense

8. Order Error

If you have received a product different from the one ordered:

  • Contact us within 48 hours of receipt
  • We will arrange the exchange at no cost to you
  • You will receive the correct product as soon as possible

9. Legal Warranty

Regardless of the right of withdrawal, you benefit from:

  • Legal guarantee of conformity: 2 years from delivery
  • Warranty against hidden defects: according to the French Civil Code

10. Product Exchange

If you wish to exchange a product for another model or size:

  • First, make a return according to the procedure above
  • Place a new order for the desired product

11. Order Cancellation

You can cancel your order free of charge as long as it has not been shipped. Contact us quickly at [your email].

12. Contact

For any questions about returns and refunds:
Email: [your contact email]

This policy complies with the French Consumer Code and European Directive 2011/83/EU.