Your satisfaction is our priority

At EclatDream, we want you and your pet to be completely satisfied with your accessories. If you're not, we're committed to finding a solution.

✓ Satisfaction or your money back guarantee

You have 14 days from the receipt of your order to change your mind, in accordance with current legislation.

🔄 Easy returns

If an accessory is not suitable for your pet, you can return it to us in its original packaging, unused, not having been in contact with an animal and in perfect condition. Contact our customer service to obtain a return authorization.

💶 Fast refund

Once your return is received and verified, we will process a full refund within 14 days to your original payment method.

📋 Return conditions

• Item unused, not having been in contact with an animal, and in its original packaging
• All accessories and instructions included
• Return request made within 14 days
• Return shipping costs at the customer's expense (except for defective products)
• Unsealed hygiene items (bedding, pet care) are not returnable

🛡️ Defective or damaged product?

If you receive a defective or damaged item, contact us immediately with photos. We will cover the return and exchange or refund at no cost to you.

📞 Need help?

Our customer service is available to answer any questions regarding returns and refunds: partnify176@gmail.com